If you have lost or misplaced your Ivy it would be best to use a Bluetooth scanner app to find the signal Ivy is emitting and as you get closer to the device the signal will appear stronger within the scanner app.
Please try to retrace your steps or to go to the place where you remember having Ivy last and start using the Bluetooth scanner app.
The scanner will show you a number underneath Ivy’s name like this: RSSI: *number* dBm. As you move around the area where you think you might have lost your Ivy, the smaller this number gets, the closer you are to your device.
If you do not manage to find the lost device, please feel free to contact our support team at firstname.lastname@example.org to disable the device.