We have worked with a lot of wonderful expectant mothers and obstetricians to help create a great user experience. There are guided tutorials to help increase the success rate for heart detection, as well as reassurances if not detected.
Please note that Shell is not a medical or diagnostic device and is not intended to replace your practitioner, so always make sure to consult them if you have any questions or concerns.
There may be a number of reasons why you can’t hear your own or your baby’s heartbeat:
INSTALLATION OF SHELL
Please ensure that Shell has been mounted properly and your phone has been pushed all the way down to touch the bottom wall. It should fit firmly. Use the home button socket for orientation. In instances where the add-on is not mounted properly the sound of a 'fake heartbeat' can be heard, or no sound at all.
There may be too much background noise. Please turn off televisions, radios and move from people chatting, singing or making any type of noise. Find a quiet location and relax.
Shell needs to be used with slow, firm motions. Moving it around the belly too abruptly results in poor sound quality or none at all. Place Shell firmly on your belly holding it for 10 seconds. If there is no sound, move to the next position and try again.
IF THE BABY IS RESTLESS
It is difficult to hear anything if the baby is restless. You will probably hear the sounds of motion and the amniotic fluid as the baby moves, so it is best to wait until the baby calms down.
THE GESTATIONAL AGE
We recommend listening to your baby's heartbeat from week 25 of your pregnancy. In some instances, if the baby is still and in a convenient position, it is possible to hear the heartbeat even from the 18th week.
The position of the baby can determine the effectiveness of Shell. The three most common occurrences are:
1. Fetal position - the baby could be curled up, have its back turned, be facing downward etc.
2. Position of the placenta - it could be in front of the baby obstructing the sound
3. Position of the baby’s heart in the womb - he/she could be turned towards or away from you.