We've noticed that some specific Android devices have been having a hard time connecting to the Leaf to pair, sync and do the firmware update. It is, certainly, frustrating to have such an issue and we've prepared some steps that might help you sync your Leaf and complete the update on it. The best option, however, is to use another device that is not known to be having these issues to complete the update and sync your Leaf a few times before using your device with the Leaf again.
1. Turn the Bluetooth on your device off and back on again
2. Go into your device's Settings > Bluetooth and make sure to unpair and forget the Leaf there
3. Turn the WiFi off as having it turned on will make pairing and sync a lot harder
4. Reboot your device
5. Move away from other Bluetooth devices
6. Or try using a different device just for the first pair
Note: Due to the changes that Google has made to the Bluetooth sync process in Android 6 and newer, if you are using Android 6 (Marshmallow), please make sure to turn on the location services on your device and make sure to grant the Leaf app location permission in your device’s settings.
1. Completely close the Bellabeat app from your device’s multitasking switcher
2. Go into your device's Settings > Bluetooth and make sure to unpair and forget the Leaf there
3. Turn the Bluetooth on your device off
4. Make sure that you don’t have your Leaf paired in the Bluetooth settings of your device
5. Turn the WiFi on your device off as having it turned on will make the update process a lot harder
6. Reboot your device
7. Open the app and press the “Update Leaf” button
8. Keep firmly tapping your Leaf
9. Press the “Allow” button when asked to turn the Bluetooth on your device on
10. Or try using a different device just to complete the update
Note: Due to the changes that Google has made to the Bluetooth sync process in Android 6 and newer, if you are using Android 6 (Marshmallow), please make sure to turn on the location services on your device and make sure to grant the Leaf app location permission in your device’s settings.
If you’re using a device that is known for having known issues with the Leaf (view list here) we recommend you try using a different device to resolve this connectivity issue.
1. Download the Bellabeat app on a device that has had no known issues
2. Log into the Bellabeat app using your account
3. Try to pair or sync your Leaf again (Having trouble?)
4. Try to do the firmware update again if you have it available (Having trouble?)
5. Return to using the Leaf on your own device
You can find the list of devices with known issues here.
If you are having these issues after trying on a different device, please reach out to us by pressing the "Contact us" button.