If you are having a hard time getting the firmware update installed on your Spring, please follow the steps outlined below.
If you are an iOS user:
- Turn the Bluetooth on your phone off and back on
- Reboot your phone
- Keep shaking your Spring during the update process
- Give these steps a few tries
- If these steps fail, please contact us by pressing the "Contact us" button.
If you are an Android user:
- Completely close the Bellabeat app from your phone’s multitasking switcher
- Turn the Bluetooth on your phone off
- Make sure that you don’t have your Bellabeat paired in the Bluetooth settings of your phone
- Turn the WiFi on your phone off
- Reboot your phone
- Open the app and press the “Update Spring” button
- Keep shaking your Spring
- Press the “Allow” button when asked to turn the Bluetooth on your phone on
- Give these steps a few triesIf these steps fail, please contact us by pressing the "Contact us" button.