If you are having a hard time initially pairing your Spring, there are a few things that you can try:
Turn the Bluetooth on your phone off and back on again
Turn the WiFi off
Reboot your phone
Move away from other Bluetooth devices
Due to the changes that Google has made to the Bluetooth sync process in Android 6 and newer, if you are using Android 6 (Marshmallow), please make sure to turn on the location services on your phone and make sure to grant the Bellabeat app location permission in your phone’s settings.
If you have the Spring paired in the Bluetooth settings of your phone, make sure to unpair it there as this will only make the sync process harder and then give the above steps a few more tries.
If all of these steps fail, please contact us by pressing the "Contact us" button.